I’d like to introduce the Wise Group’s fully funded “HEAT” service, which provides immediate one-to-one support to households across the UK struggling with energy bills or at risk/experiencing an energy crisis. We offer free end-to-end support to help stabilise household energy pressures and prevent issues escalating.
As a leading social enterprise with over 40 years’ experience in Employability, Community Justice, and Energy Advice, we understand the real impact of the energy crisis on vulnerable households. Every day we’re contacted by people choosing between heating and eating, households forced to off-grid to avoid daily standing charges and children taking cold showers because switching on the boiler is unaffordable. These could be your participants, colleagues, friends or family and we’re here to help.
Proven impact
Last year alone HEAT:
Who we can support:
Our HEAT service is available to anyone in Scotland, England and Wales experiencing energy-related difficulties, with a particular focus on supporting the most vulnerable households, including those that:
How we support households:
Quick, easy and immediate referral process!
Struggling with energy costs? The Wise Group’s HEAT team offers free, impartial energy advice and support. Simply fill in your details here HEAT
As a leading social enterprise with over 40 years’ experience in Employability, Community Justice, and Energy Advice, we understand the real impact of the energy crisis on vulnerable households. Every day we’re contacted by people choosing between heating and eating, households forced to off-grid to avoid daily standing charges and children taking cold showers because switching on the boiler is unaffordable. These could be your participants, colleagues, friends or family and we’re here to help.
Proven impact
Last year alone HEAT:
- Supported 23,000+ households across Scotland, England & Wales
- Reduced £371,000 in fuel debt by directly negotiating with energy suppliers on behalf of customers
- Delivered £4.7m in energy savings
Who we can support:
Our HEAT service is available to anyone in Scotland, England and Wales experiencing energy-related difficulties, with a particular focus on supporting the most vulnerable households, including those that:
- Are struggling with energy costs or fuel debt
- Are unemployed or on low incomes
- Are at risk of going off supply
- Require support to stabilise their situation
- Are over 65 or have disabilities / health conditions requiring higher energy use
- More details can be found here
How we support households:
- Immediate, personalised support – referrals picked up within 1 working day with a dedicated energy mentor providing 1-to-1 expert support
- Crisis support – fuel vouchers or food vouchers (if eligible) for those at risk or off supply
- Energy debt help – direct negotiation with energy suppliers to reduce debt and agree manageable repayment plans (last year alone we reduced £371,000 of customer fuel debt)
- Billing support – help to resolve incorrect, complex or disputed energy bills
- Prevent disconnection – support to keep households on energy supply
- Money-saving energy advice – practical support to reduce energy use, cut waste and keep bills as low as possible
- Access to grants & schemes – help applying for financial support and energy schemes
- Stabilising households – supporting households from crisis to a more stable situation
Quick, easy and immediate referral process!
- Online: CLICK HERE to refer a customer for support
- Free Phone: 0800 092 9002
- Email: HEAT@thewisegroup.co.uk
Struggling with energy costs? The Wise Group’s HEAT team offers free, impartial energy advice and support. Simply fill in your details here HEAT
