The complaint needs to be put in as I have made 40+ errors in about six months and I have been told this is unacceptable. I am on a 98% accuracy target which means more than one error in a week means I have failed. I have brought up that the instructions are unclear, the marking has been done by three different people in three different ways and with no consistancy between the marking.
I been given Read/Write and Dragon and Mindmapping software, a reduction in my target numbers and counciling. They failed to put this in place the first time around (it took almost two years for the counciling but took credit for it) and only six weeks in to my current role.
In the last 6 weeks I have started providing feedback totalling 250+ items returned for unclear instructions, in one week I fed back more than 40 items. I broached this issues and was told "We cant just change everything for you." and in terms of the instructions "I need to read between the lines."
I then had an OHC review where they advised I should be given a 'suitable' queue and be left to concentrate on that queue only to be told "Its only an advisory, we dont have to do any of it."
I also had a charity called Spectrum E who were willing to negocitae on my behalf, they emailed 5 times with not reply, I asked my TL if she had an contact from them and she denied it but then said doewn the line "I didn't know who they were at the time." so just ignore them.
As a result of all this, I have been called in to several meetings regarding my performance and wether I can continue on this queue, most of the information was leading and I was asked to give only yes or no answers. This has been refered back and may go to Not Fit For Work and I am STILL awaiting a response. Further, when these have been held my TL has had a senior manager in them and I have had BOTH of them covering themselves and backing each other up.
On top of all this, this is the SECOND time all this has happened in three years, all of the above had been previous used against me when the same was done in my previous role.
Its obviously time I need to find somewhere else, but, I don't see why I should have to move on due to what is rank incompitence.
I been given Read/Write and Dragon and Mindmapping software, a reduction in my target numbers and counciling. They failed to put this in place the first time around (it took almost two years for the counciling but took credit for it) and only six weeks in to my current role.
In the last 6 weeks I have started providing feedback totalling 250+ items returned for unclear instructions, in one week I fed back more than 40 items. I broached this issues and was told "We cant just change everything for you." and in terms of the instructions "I need to read between the lines."
I then had an OHC review where they advised I should be given a 'suitable' queue and be left to concentrate on that queue only to be told "Its only an advisory, we dont have to do any of it."
I also had a charity called Spectrum E who were willing to negocitae on my behalf, they emailed 5 times with not reply, I asked my TL if she had an contact from them and she denied it but then said doewn the line "I didn't know who they were at the time." so just ignore them.
As a result of all this, I have been called in to several meetings regarding my performance and wether I can continue on this queue, most of the information was leading and I was asked to give only yes or no answers. This has been refered back and may go to Not Fit For Work and I am STILL awaiting a response. Further, when these have been held my TL has had a senior manager in them and I have had BOTH of them covering themselves and backing each other up.
On top of all this, this is the SECOND time all this has happened in three years, all of the above had been previous used against me when the same was done in my previous role.
Its obviously time I need to find somewhere else, but, I don't see why I should have to move on due to what is rank incompitence.